My Proxima does not download on a tablet like a traditional application. The platform works exclusively through a web browser, with no presence on Google Play or the App Store. This technical distinction conditions the entire setup on the tablet, from initial access to creating a shortcut on the home screen.
Activation by the representative: the prerequisite that the tablet does not resolve
No manipulation on the tablet grants access to Mon Proxima if the representative has not activated the space in the Proxima software beforehand. The protected adult or their family cannot create an account on their own initiative at monproxima.fr.
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Activation is done from the professional interface of the MJPM or the guardianship service. The representative generates the credentials, defines access rights to documents and information regarding the protection measure, and then transmits the login details to the adult or their family.
We regularly observe families searching for an application or trying to register on the site, while the blockage comes from an activation not completed on the professional side. Before configuring anything on the tablet, this point must be verified directly with the representative.
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If you need a complete guide to download Mon Proxima on a tablet and understand each configuration step, the process remains the same: professional activation precedes everything.
Browser on tablet: technical configuration for Mon Proxima
Chrome on Android and Safari on iPad are the two recommended browsers for accessing the Mon Proxima platform. Other browsers work, but these two provide the best compatibility with the functions of the web platform (document management, folder display, navigation between tabs).
Settings to check before the first connection
On an Android tablet or iPad, several browser settings interfere with the functioning of Mon Proxima if not adjusted:
- Cookies must be enabled; otherwise, the session closes with each page change. In Chrome, go to Settings, then Privacy, and check that third-party cookies are not blocked for monproxima.fr.
- Private browsing mode prevents the saving of credentials and forces a systematic reconnection. Use a regular tab.
- The pop-up blocker may hide some document download windows. Temporarily disable it or add monproxima.fr as an exception.
- On iPad with Safari, the “Prevent Cross-Site Tracking” feature sometimes causes disconnections. Disable it in Settings, then Safari.
These adjustments take a few minutes but prevent repeated session losses, which are the primary source of frustration on a tablet.
Home screen shortcut: simulating a native application
Since Mon Proxima does not exist as a downloadable native application, the shortcut on the tablet’s home screen remains the best solution for quick access. The result visually resembles an application, with a dedicated icon.
On Android tablet with Chrome
Open monproxima.fr in Chrome, log in, then tap the three-dot menu at the top right. Select “Add to Home Screen,” then confirm. The icon appears on the tablet’s desktop and directly opens the login page without going through the visible browser.
On iPad with Safari
Load monproxima.fr in Safari, tap the share icon (the square with the arrow), then choose “Add to Home Screen.” Name the shortcut and validate. Safari then loads the site in a dedicated window, without an address bar or visible tabs.
This shortcut does not store any data locally on the tablet. Documents and folders remain on the platform’s servers, ensuring that the loss or theft of the tablet does not compromise the information of the protection measure.
Data security on shared or personal tablets
On a tablet used by multiple people (in an institution, with family), the security of access to Mon Proxima relies on two points: systematic disconnection and the locking of the tablet itself.
Never save the password in the browser if the tablet is shared. Chrome and Safari automatically offer to save credentials, which would give direct access to the protected adult’s data to any user of the device.
On a personal tablet, saving the password in the browser’s integrated manager is acceptable, provided the tablet is protected by a PIN code, a fingerprint, or Face ID. The combination of a home screen shortcut and saved password replicates an experience close to a native application.
We also recommend checking that the tablet has a recent version of the operating system. Security updates for Android and iPadOS regularly fix vulnerabilities that could affect web sessions, including those of Mon Proxima.
Consultation of documents and limitations of the platform on tablet
Mon Proxima allows consultation of documents shared by the representative: management reports, inventories, letters. On a tablet, the downloading of these documents depends on the installed PDF application and the browser settings.
If no PDF reader is configured, files may open in a raw format or not display at all. Installing a dedicated PDF reader (Adobe Acrobat Reader or the tablet’s native equivalent) resolves this issue.
The digital platform does not offer push notifications, unlike a native application. Updates to folders, new shared documents, or messages from the representative do not generate any alerts on the tablet. It is necessary to log in regularly to check for new items or ask the representative to inform through another channel (email, phone) when a document is uploaded.
The management of the protection measure via Mon Proxima on a tablet covers the consultation and exchange of information, not the modification of documents or electronic signatures. These limitations remain the same regardless of the device used, as they are related to the platform itself and not the type of terminal.